We will assist customers in coordinating after-sales service for auxiliary equipment to ensure the stable operation of the overall equipment system. Specific procedures will be implemented according to the equipment type and cooperation agreement.
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Upon receiving a repair request, our after-sales service engineers will prioritize resolving remotely manageable issues via telephone support, and coordinate on-site service when necessary to ensure a rapid response.
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If equipment damage or malfunction is caused by using parts not purchased from us, the free warranty service will be terminated immediately, and the original warranty period will expire simultaneously.
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Outside the warranty period, replacement parts must be purchased from us as genuine parts. We will provide maintenance services; the specific cost will be determined through negotiation based on the cost of the parts and the service content.
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Within one year from the date of acceptance, for malfunctions caused by component quality issues, we will provide free repair or replacement of the components, along with telephone support and necessary assistance
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DN ROBOT Established in 2019, DN focuses on robotic automated welding and laser applications.we serve more than 86 countries and regions.
CUT FUTURE WELD DREAM
Contact Us
ZheShan Industrial Park, Jinan City, Shandong Province sales@dncnclaser.com