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Q How is after-sales service for auxiliary equipment coordinated?
A We will assist customers in coordinating after-sales service for auxiliary equipment to ensure the stable operation of the overall equipment system. Specific procedures will be implemented according to the equipment type and cooperation agreement.
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Q What is the after-sales service response time?
A Upon receiving a repair request, our after-sales service engineers will prioritize resolving remotely manageable issues via telephone support, and coordinate on-site service when necessary to ensure a rapid response.
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Q What are the consequences of using non-genuine parts?
A If equipment damage or malfunction is caused by using parts not purchased from us, the free warranty service will be terminated immediately, and the original warranty period will expire simultaneously.
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Q How are equipment repairs charged outside the warranty period?
A Outside the warranty period, replacement parts must be purchased from us as genuine parts. We will provide maintenance services; the specific cost will be determined through negotiation based on the cost of the parts and the service content.
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Q How are equipment malfunctions handled during the warranty period?
A Within one year from the date of acceptance, for malfunctions caused by component quality issues, we will provide free repair or replacement of the components, along with telephone support and necessary assistance
